Error: 16

Forum|Forum|10 years ago
October 14, 2015
4 replies
329 views

Hard drive died, had new one installed and techs had to manually restore the new hard drive from my backup. The migration assistant would not work. I now get this message when starting up an Suite app, "Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen. Error: 16 This is a Mac and I am not sure how to delete the total Suite.

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Correct answer Megha Rawat

Please refer:Configuration error 16 | CC, CS

Hope this helps.

Regards

Megha Rawat

Megha RawatCorrect answer

Participating Frequently

Please refer:Configuration error 16 | CC, CS

Hope this helps.

Regards

Megha Rawat

Participating Frequently

Please refer:

Uninstall Creative Suite | CS5, CS5.5

Troubleshoot install issues with log files | CS5, CS5.5, CS6

Hope this helps.

Regards

Megha Rawat

Govardhan.V

Participating Frequently

If you had installed the apps using Migration Assistant/ Backup , you need to remove the Adobe apps and install the same using Original Installation Media.

It is better to perform complete removal and re-installation process.

Let me know whether you had installed any other Adobe apps using original installation media other than the ones you installed via Migration Assistant/Backup?

Megha Rawat

Participating Frequently

Please let us know the version of the suite.

Regards

Megha Rawat

B

bill_3Author

Participant

CS^

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