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wookiemouse
Participant
November 5, 2023
Question

Error 16 on Windows 11 AFTER modifying permissions

  • November 5, 2023
  • 2 replies
  • 715 views

I am attempting to install PSE 24 on Windows 11. I have gone through all the support for Windows 10 as to changing permissions on the Adobe PCD folder and the SLStore folder as detailed on the "Resolve Configuration Errors" page successfully.  I have uninstalled any previous installation attempts. I was able to successfully install the Creative Cloud application. The only thing I have NOT been able to do is change the status of the SLStore folder in read only - in the check box, there are 3 options for Windows 11 that I do not see on other versions - empty box, blue check or blue minus. No matter what I attempt, the blue minus persists so I do not know if that is part of the issue or not. Any help would be appreciated.

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    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 6, 2023

    Wookiemouse, do you have any other Adobe software installed? If not, then please rename the SLStore folder located at ProgramData\Adobe\.  When you try installing Photoshop Elements 2024, is a new SLStore folder created?

     

    For more information on Configuration Error 16, see https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 5, 2023

    use chat to contact adobe support so they can connect to your computer and fix that.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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