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A
Anonymous
March 9, 2017
Answered

Error 16 Photoshop cc 2017 Fixes if you wait 5-10 min...

  • March 9, 2017
  • 2 replies
  • 890 views

Hey guys,

Completely frustrated IT admin here. I have a classroom in which Photoshop cc 2017 is installed on 25 iMacs. Once or twice a day, a random amount of the Macs (and I mean random from 0 to all 25) will get Error 16 when launching Photoshop. This error will however go away after waiting 5 to 10 minutes then launching again. The errors have been tested as best we could but seems to happen when a user logs on, uses Photoshop then logs off. After ~1hour +/-, the error occurs again (sometimes and completely random). We have tried this fix Configuration error in Adobe Creative Cloud to no avail. The permissions on the folders/files have been set correctly and it does not fix as well as playing with permissions entirely does no effect until the timeout.

If anyone has any knowledge on this please let me know.

Driving us Crazy!

Thanks,

Mike

This topic has been closed for replies.
Correct answer gener7

If you have CC 2017 (the subscription or an enterprise license) it should not be an issue.

Are you the account owner? If your school is paying for it and assigning you as support, then Adobe can't help you there. You need the account holder to get support.

Enterprise licenses are different from the Individual accounts we are so used to seeing, so that may have a separate support channel.

I'll see if a Staff member can help.

Gene

2 replies

A
Anonymous
March 13, 2017

Any way i can get  a contact at adobe to help sort this out please?

gener7
Community Expert
gener7Community ExpertCorrect answer
Community Expert
March 13, 2017

If you have CC 2017 (the subscription or an enterprise license) it should not be an issue.

Are you the account owner? If your school is paying for it and assigning you as support, then Adobe can't help you there. You need the account holder to get support.

Enterprise licenses are different from the Individual accounts we are so used to seeing, so that may have a separate support channel.

I'll see if a Staff member can help.

Gene

gener7
Community Expert
gener7Community Expert
Community Expert
March 9, 2017

I own a single Mac and one way I fixed it was via this Terminal command:

sudo chmod -R 777 /Library/Application\ Support/Adobe

That has worked permanently for me and might be worth a try.

A
Anonymous
March 9, 2017

I will give this a shot, thank you sir!

gener7
Community Expert
gener7Community Expert
Community Expert
March 9, 2017

I don't know if it's more complex than I think, but I hope it works for you. Just copy and paste the above command into Terminal.

Gene

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