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carriefromcdm
carriefromcdm
Participant
November 6, 2014
Question

Error 1714 Message when Installing Adobe XI Pro

  • November 6, 2014
  • 1 reply
  • 382 views

I am trying to install Adobe XI Pro, but it will not install.  The error message is 1714 - the older version of Adobe Acrobat XI Pro can't be removed.  I tried uninstalling all other Adobe Programs but it will not uninstall, saying The patch package could not be opened.  Verify that the patch package exists and that you can access it or contact the app. vendor to verify it is valid.  What does this mean?  How can I successfully uninstall the old version and install the new version?

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1 reply

Kartikay_Sharma
Kartikay_Sharma
Participating Frequently
November 6, 2014

Hi Carriefromcdm,

Acrobat XI pro is the latest version of Acrobat. Please try the following Kb article and suggest if this was able to resolve the query for you or not.

Error 1714 | Acrobat, Reader

Cheers,

Kartikay Sharma

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