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Participant
February 26, 2023
Answered

Error 202 When updating Creative Cloud

  • February 26, 2023
  • 7 replies
  • 11863 views

I've got a new computer (Windows 11) and tried to instal Creative Cloud.
It would only get to about 39% then download would fail - error 202.
I chatted with support who gave me an alternative download which seemed to work. It allowed me to download Lightroom  and Photoshop.
But shortly after this my system informed me that Creative Cloud needed to update, so I did this (there was no way round this when opening Creative Cloud).
Again, it would get to about 90% downloaded and fail again due to error 202.

I'm at my wits end. I specifically bought this new computer for photography processing and can't seem to get my apps to work properly.
I guess I'll have to call support when they're open tomorrow, unless someone has any suggestions.
Thank you.

This topic has been closed for replies.
Correct answer kglad

@girleidep64192895 

 

contact adobe support. your problem cause and solution may be different.  (or it may be related to some adobe-side problems.)

7 replies

btc909
Participant
July 7, 2023

This worked for me as well.  Logged into a Local Administrator profile, installed Adobe CC (I had already uninstalled and tried to reinstall) but this time it went right through.  Logged out.  Back into the normal profile & CC was behaving correctly.

Participant
September 16, 2023

¡Gracias! Después de dos semanas y varios correos siguiendo instrucciones de Adobe, con tu recomendación se resolvió mi problema. 

Participant
April 4, 2023

I had the same problem (202) when trying to update Creative Cloud or even trying to reinstall it.

Contacted Adobe Support with the in-app help feature. They responded quickly. After a few suggestions (which I'd already tried) they requested control of the computer, which I granted. After a while it got escalated to backend support.

 

Long story short: In the end it was a problem with the local Windows profile.

I simply created a new Windows User profile, and everything worked again.

kglad
Community Expert
Community Expert
April 4, 2023

thanks for the info, @default29218826aj92ac 

Participant
March 27, 2023

were you able to solve your problem? i have the same error

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 27, 2023

@girleidep64192895 

 

contact adobe support. your problem cause and solution may be different.  (or it may be related to some adobe-side problems.)

Participant
March 24, 2023

Estou com o mesmo problema e não consigo instalar o CC, aparece o seguinte erro

 

 

E tenho espaço no disco 

 

 

kglad
Community Expert
Community Expert
March 24, 2023
Participant
March 24, 2023

Fiz o procedimentos mas n funcionou, nao consigo instalar o CC

Jeffrey_A_Wright
Community Manager
Community Manager
February 27, 2023

Red Snapper, we have been trying to contact you about your active support case ADB-28253243-Z5C4. Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review the suggestions offered by our Engineering team and then provide an update with the results. Thanks, and my apologies for any frustration you encounter while resolving this error.

Participant
February 27, 2023
Sorry, have been busy with work. Will update you as soon as I can.
Regards,
kglad
Community Expert
Community Expert
February 27, 2023

@Red Snapper 

 

your support ticket will expire and, if that occurs, you'll need to start over.

kglad
Community Expert
Community Expert
February 26, 2023

if @Manan Joshi's link fails to help:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Community Expert
February 26, 2023

See the following discussion, it has some ideas given by an Adobe employee so worth a try

https://community.adobe.com/t5/download-install-discussions/creative-cloud-desktop-error-202/td-p/9661128

-Manan

-Manan