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des97698487
Participating Frequently
October 21, 2015
Question

Error 204 installing CC Desktop App

  • October 21, 2015
  • 1 reply
  • 656 views

Hi There,  For a while I am unable to update the Creative Cloud Desktop App. It gives an error at 2% of installing. I uninstalled CS4, CS6 and CC (2013). This didn't help, so I used the Cleaner Tool and cleaned all CC Apps. After downloading it again, it gives an error 204 at installation. Installer can not find an essential file or folder. Please help!

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    1 reply

    Sheena Kaul
    Legend
    October 21, 2015

    Hi,

    Are you on windows or Mac?

    Regards,

    Sheena

    des97698487
    Participating Frequently
    October 21, 2015

    Sorry, Mac. Maverics installed. I replaced my  HD lately for a SSD.

    Thank you!

    Sheena Kaul
    Legend
    October 21, 2015

    You will need to uninstall and reinstall the application.

    If you wish you may follow steps :

    1) Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

    (Applications>Utiliites)

    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

    2) Trash Adobe Creative Cloud from Applications well.

    3)

    1) Right click on Finder icon and  select "Go-ToFolder " option.

    2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

    ~/library

    3)Then navigate to Application Support>Adobe.

    Open Adobe folder and trash folders named AAMUpdater and OOBE.

    4)

    1) Right click on Finder icon and  select "Go-To" Folder option.

    2) You will get a text box, type-in below command and then hit 'Return' key.

    /library

    3)Then navigate to Application Support>Adobe.

    Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

    5) Click on the below link and download & run Adobe Cleaner tool :

    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip

    6) Click on the below link and downlaod Adobe Application manage and install the same .http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

    once the installation process is completed , the installation box will disappear .

    Then open Applications folder and look for Adobe Application Manager icon .

    Double click on it , it will start update process and gets updated to Creative Cloud application.