Error 214 al instalar Creative Cloud

Al abrir Creative Cloud, se ha iniciado una actualizacion, y me ha dado el error 214.

He desinstalado Creative Cloud y he intentado volver a instalarlo. pero me vuelve a dar el error 214.

En este estado no puedo actualizar mis aplicaciones de escritorio.

Alguna solucion?

Gracias

Community Expert

disable all security software (eg, av, firewall etc) and retry installing.

Known Participant

Gracias por la respuesta

Desactive el antivirus y firewall de Norton, tambien el firewall de windows pero continuo con el mismo problema.

Community Expert

then there's still something on your computer blocking installation.

just to be sure, you are using the cc desktop app* to install, correct?

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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