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alices41390325
alices41390325
Participant
March 4, 2021
Question

Error 301 on Mac OS

  • March 4, 2021
  • 1 reply
  • 1510 views

That would have been an excellent recommendation except that the thread on error 301 for mac was closed by admins and we were directed here for the "solution." 

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 4, 2021

Alice, where are you encountering Error 301 on macOS? Is it during the download and install process?  What steps have you taken to correct the error?

alices41390325
alices41390325Author
Participant
March 4, 2021

I've been using Adobe CC for literally years. It's been installed forever. I'm assuming this is from an auto-update. Today there is a red notification on the creative cloud icon. When I clicked on it to open creative cloud, it shows "Update Failed" on all my apps except for Acrobat DC and media Encoder. There is a blue message box that says: "Encountered issues in updating creative cloud. Error code 301" (the underlined text looks like a link but is not clickable, strangely). It gave me one option: "Retry." I retried. It did not work and started the whole error notification over again. I retried again. I went to the adobe support community and there is no published solution available for macs. I would appreciate any support or resolution you can provide. 

 

I'm on mac OS 11.2.1

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 4, 2021

Thanks for the additional information, Alice. Error 301 is indicating that the installer is being denied permission to make the necessary updates.  Please create a new local administrator account by following the guidance in https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html.  If the error continues on the new account, then please review the settings for any installed security software that may be blocking the update process.

 

For more information on Error 301 see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error301.

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