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HUGO_LOPEZ CANOVAS8654
Participant
February 2, 2025
Answered

Error 44 al intentar instalar cualquier producto de Adobe

  • February 2, 2025
  • 3 replies
  • 533 views

Tengo un problema con mi instalación. Estaba utilizando mi producto perfectamente hasta que un día al abrir Creative Cloud me pedía actualizar, yo le daba a actualizar pero siempre daba error 44, solo me daba la opcion de salir de la aplicacion.

 

Leí en la comunidad que sería bueno que desinstalase los programas y volviera a instalarlos, Acrobat, Photoshop, Ilustrator... desinstalé todo, y ahora no me deja instalar nada, cuando empieza con la instalación al llegar casi a 40% sale error 44 y me echa de la instalacion.

 

En ayuda solo sale un apartado que dice que pulses en Reintentar, ese boton NO EXISTE, he intentado instalar cada programa por separado en vez de usar creative cloud, siempre con el mismo resultado, imposible instalar productos de Adobe, ahora no se que hacer, este es un PC de trabajo, ya no puedo trabajar

Correct answer kglad

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

3 replies

H
HUGO_LOPEZ CANOVAS8654Author
Participant
February 2, 2025

Tengo todo ya desinstalado, ejecuto el programa de instalación como administrador, pero me da el mismo error 44 de siempre, ya no se que hacer, gracias por la respuesta

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 2, 2025

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

    H
    HUGO_LOPEZ CANOVAS8654Author
    Participant
    February 2, 2025

    Hola he hecho todos estos pasos que me has puesto en el mensaje anterior, pero el problema sigue igual.

     

    me ha generado un email que dice lo siguiente:

    "Dear User,

    The following file has been uploaded on Adobe LogCollector Portal:

    File: AdobeLogs_20250202_033956_981-win-GS.zxp

    Please use the above filename as a reference when contacting Adobe Customer Care.

    Thank you,

    The Log Collector Tool team"

     

    I tried to install again, because in the computer everything was uninstalled, there is nothing installed on it. The result is the same all the time.

     

    We have ona laptop with windows 11 also, and this laptop has not any problem, it is working perfectly with the same user, we can use 2 computers with the same account.

     

    But now this computer is not working anymore.

     

    Thanks

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 2, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 2, 2025

    restart your computer

    in the cc desktop app click file > quit the cc desktop app

    in the directory that contains the cc desktop app, right click the app > click run as administrator.

    retry installing your adobe apps

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