Error 500

Just bought photography plan and when click on download app I get the message Error 500 Internal sever error.

I have turn of firewall, tried safe mode restart and have had conversation on live chat,all to no avail.

Very frustrating not sure what to do.

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Community Expert

That's an internal server error. See link below.

Nancy O'Shea— Product User & Community Expert

Participant

This link didn’t explain how to fix it?

Community Expert

There's nothing we as users can do about a server error. Adobe needs to fix that at their end.

Nancy O'Shea— Product User & Community Expert

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