Participant

Question

Error 500: Internal Server Error

Forum|Forum|7 years ago
April 5, 2019
10 replies
5166 views

I'm trying to download my CC apps but I keep getting this message. I checked the status page but it's showing everything up and running. Am i the only one having this issue right now? Tried on both my PC and MacBook Pro and getting the same message. Any help appreciated!

This topic has been closed for replies.

benjamink35432580

Participant

Same problem - "I just started a trial where the clock is ticking..."

B

bzö78338439

Participant

I'm having the same issue in few days. Online installer and creative cloud application is not working. Support personel say "Wait 2-3 hours" but I'm have one or more days same issue.

garrys93318479

Participant

I am having the same issue. I have tried it on my Mac and PC. I already paid for the subscription and this is really annoying. What is happening??

thatsmauri

Community Expert

Hi there,

it's annoying... but other than waiting, there really isn't much you can do when it comes to the "HTTP Error 500 (Internal Server Error)" error When that pops up, it means that the Adobe servers have a temporary "hiccup".

If it still persists, please get in touch with the Adobe Customer Care:

» Adobe Help Center

Kind Regards,
Maurice

J

jamied40753747

Participant

I'm having the same issue now. Anyone know a fix. Tried different browsers

F

fredm37977201

Participant

I see I'm not the only one experiencing a problem trying to download CC apps. I just started a trial where the clock is ticking. Not to mention Adobe having a problem with a server. Makes me seriously question uploading any of my photos if I can't access them when I need to.

M

matthewr36567061

Participant

its back up!!!!!!!

L

LeArtMayo

Participant

Oh yay!!!

K

klavey

Inspiring

Same here. I just paid for a subscription less then an hour ago.

L

LeArtMayo

Participant

Ok so im not alone

M

matthewr36567061

Participant

I just subscribed to the payment plan and when it was time to download the software I got the same message

C

chexxbaq

Participant

Having the same problem. Everytime I open my photoshop CC, the message "we can't verify your subscription status..." pops up. Something about connectivity issues, but my internet is fast with everything else though. Tried logging in to my creative cloud desktop app, but the app itself won't load. Just showing the spinning loading symbol. I think it's adobe's server that's having an issue right now

P

ParkerArbu

Participant

Having the same problem! Hopefully this gets fixed soon...