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DBall
DBall
Participant
October 5, 2018
Question

Error 500: Internal Server Error for Creative Cloud Apps

  • October 5, 2018
  • 2 replies
  • 22697 views

Hello,

I am trying to set up my creative cloud apps on a new computer but am unable to download the Creative Cloud App manager. Same goes for any other stand alone app that is part of my account plan. I'm not sure if this is a problem on my end or is the Adobe website is experiencing issues. Please help!

Thanks,

Dave

    This topic has been closed for replies.

    2 replies

    DBall
    DBallAuthor
    Participant
    November 2, 2018

    Turns out it was an issue with the hosts file, cleaned out all of the adobe entries and ran the installer and now everything seems to be working. Maybe the person I bought the computer from was not running a legitimate copy of an adobe product and had blocked connections to the adobe servers? Not sure, either way, thanks for the help.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 2, 2018

    Ok, thanks for the update, Dave.  For future viewers, you can use the steps listed in Resolve connection errors with Adobe Creative Cloud and Creative Suite applications to remove host file entries and resolve other connection errors.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 5, 2018

    Sorry to hear you are facing difficulties using your Creative Cloud membership, Dave.  Are you receiving the Error 500 in multiple web browsers or just one web browser?  Please try implementing the steps listed in Learn how to download your Adobe Creative Cloud apps  in a different web browser to begin the installation of the Adobe Creative Cloud desktop application. 

    If you continue to encounter errors then I would recommend clearing the cookies from your browser to clear the error, Dave.

    DBall
    DBallAuthor
    Participant
    October 29, 2018

    I have tried three browsers, cleared cookies multiple times and used fresh browser installs. Continuing to have the same problem, no downloads on any browser from any section of the adobe website, and the apps page shows the error 500: internal server error.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 29, 2018

    I am sorry, Dave.  You may want to try a different network to see if the problem continues.  You may also want to try an alternate computer to determine if the error is limited to this computer or if all computers on the network are receiving the same error.

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