Error 500 ( update Creative Cloud )

Forum|Forum|5 years ago
July 27, 2020
2 replies
783 views

I have a problem in updating CC as the image describe ... I uninstalled and reinstalled cc , turned off antivirus and firewall

What can I do else Please ???

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

Romeozzzzz, you are currently posting in a public discussion forum. For immediate and direct assistance please begin a chat session at https://helpx.adobe.com/contact.html.

Error 500 occurs because the installation packages were denied permission to install the software. Please review the settings for any installed security software to verify it is not interfering with the installation process. For more information on Error 500 see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error500.