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Answered

Error 500 when trying to access assets/files on website

Forum|Forum|7 years ago
August 7, 2018
2 replies
683 views

I'm getting an Error 500 each and every time I visit the assets page, tried several web browsers. I also cannot connect to the online chat support for help on this matter.

This topic has been closed for replies.

Correct answer Kanikas

Hi Danielle,

We're sorry about the issue you are facing. Since when have you been facing this? Did you try a different browser? Also please try to clear the cookies/cache and let us know if that helps!

You may also Contact Customer Care for help and support.

Feel free to update the thread for more questions.

Thanks

Kanika

jane-e

Community Expert

Which Adobe product are you using, daniellep40796046?

Maybe Adobe Muse or Adobe Dreamweaver or something else?

Which assets/files are you trying to access?

Kanikas

Correct answer

Community Manager

Hi Danielle,

We're sorry about the issue you are facing. Since when have you been facing this? Did you try a different browser? Also please try to clear the cookies/cache and let us know if that helps!

You may also Contact Customer Care for help and support.

Feel free to update the thread for more questions.

Thanks

Kanika

daniellep40796046Author

Participant

I can't event contact support, I get a yellow triangle. I also can't pull in any assets from the library, says they don't exist.

jane-e

Community Expert

Hi daniellep40796046 , your question has an answer that has been marked as correct. Is your question answered, then, or are you still having the same issue?

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