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justinl93824999
Participant
March 20, 2020
Question

Error 505 for Creative Cloud update and XD Installation

  • March 20, 2020
  • 1 reply
  • 22449 views

Hey all,

 

I've recently downloaded Creative Cloud from the Adobe website and wanted to check out some of the software by trial. 

 

Creative Cloud installed fine, but the update fails and the error code 505 pops up. This error code also appears when I attempt installing XD (the progress would get to somewhere around 60-70% before the error code pops up and installation stops). 

 

I am running Windows 10 64bit (up to date)

I am running CC as Admin 

I was able to install Animate and Acrobat DC trials without a hitch. 

I do not have Beyondtrust Powerbroker installed

 

This is from my error log:

FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'KANC-mul', version:1.0.1.22
FATAL: Error occurred in install of package (Name: KANC-mul Version: 1.0.1.22). Error code: '505'
ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058
ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1058
ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1058

 

Any help or suggestions would be greatly appreciated! 

 

 

 

 

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 20, 2020

    Thanks for the detailed post, Justicus.  Error 505 indicates that the installer is not being given proper permissions to complete the installation process.  If you have already implemented the steps listed in https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html then I would recommend you create a new user account to see if it faces the same error.

     

    It may also be that UWP installations are blocked on the computer.  Only Adobe XD uses the Universal Windows Platform to complete the installation process.  Acrobat DC and Animate both use the Windows Installer Service.  If the new user account is unable to complete the installation, then please review the settings of the operating system and any installed security software to make sure UWP installations are not being blocked.

      J
      justinl93824999Author
      Participant
      March 24, 2020

      Thanks for the reply, Jeff.

       

      I'll go through the recommended steps and check up on the possible UWP problem. 

      I hope it all goes well. If not, I'll be back!

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