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martinl61150270
Participant
June 28, 2018
Answered

Error C301 on macOS 10.13.5

  • June 28, 2018
  • 5 replies
  • 4278 views

I experience the same problem, but on a Mac... so I have no idea if or how I can uninstall the Microsoft Visual C++ Redistributable 2015...

Any troubleshooting on Mac OS X?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Thanks, Martinl61150270.  Please begin by removing the current installation of Lightroom CC by following the steps listed in Uninstall or remove Creative Cloud apps . 

Once the current installation of Lightroom CC is removed then please reinstall through the Adobe Creative Cloud desktop application as discussed in Learn how to download your Adobe Creative Cloud apps .  The most recent version of Lightroom CC will be installed as part of the new installation process.

If you continue to encounter errors then please check the install log for any additional errors beyond Error 301.  Information on how to locate the installation log can be found at Troubleshoot Adobe Creative Cloud install issues with log files .http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

5 replies

Dotoki2
Dotoki2
Inspiring
April 20, 2020

I had the same error 301 (not C301) by update of Lightroom Classic and Lightroom CC on macOS 10.14 and the reason was enabled Avira Antivirus as background task. After disabling Avira the update went smoothly without any error code.

Jan Hellemans
Jan Hellemans
Participant
April 16, 2020

I have the same issue, cant update. But when I try to uninstall, I also cant. Same Error code. I'm stuck.

 
 
A
annab75515707
Participant
March 20, 2020

My photoshop app needs updating. Every time I try it comes up with error 301. I've rebooted and everything else is up to date but I cannot update my photoshop, please help. 

P
paigeh41536417
Participant
July 27, 2018

I am having issues operating CC Photoshop 19.1.5 version on my new operating system macOS 10.13.6. Does anyone have any suggestions for me to fix this?

Thanks

P
paigeh41536417
Participant
July 27, 2018

By the way, I have already uninstalled CC Photoshop and reinstalled it... to no avail.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 28, 2018

Branching to a new discussion.

Martinl61150270, what version of Mac OS are you attempting to install on?  Which specific Adobe CC software title are you attempting to download and install?  Finally, what type of network are you using to download and install on?

Error 301 occurs because the product is unable to installed.  For more information see Creative Cloud download and install errors .

M
martinl61150270Author
Participant
June 28, 2018

I'm running macOS Sierra 10.13.15 and Lightroom CC 1.3 (Build 20180323-1058-1dc928c) and trying to update to 1.4 through the Adobe Creative Cloud App.

Network? Well, my normal home network...

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
June 28, 2018

Thanks, Martinl61150270.  Please begin by removing the current installation of Lightroom CC by following the steps listed in Uninstall or remove Creative Cloud apps . 

Once the current installation of Lightroom CC is removed then please reinstall through the Adobe Creative Cloud desktop application as discussed in Learn how to download your Adobe Creative Cloud apps .  The most recent version of Lightroom CC will be installed as part of the new installation process.

If you continue to encounter errors then please check the install log for any additional errors beyond Error 301.  Information on how to locate the installation log can be found at Troubleshoot Adobe Creative Cloud install issues with log files .http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

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