Error Code 1 when installing the Adobe Creative Cloud desktop application

Hi

I have some issue in instalization

Correct answer Jeffrey_A_Wright

Branching to a new discussion.

Prakashm59278587 please utilize the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to reinstall the Adobe Creative Cloud desktop application and resolve the current Error Code 1. If you continue to face errors then what version of macOS are you using?

Correct answer

Community Manager

Branching to a new discussion.

Prakashm59278587 please utilize the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to reinstall the Adobe Creative Cloud desktop application and resolve the current Error Code 1. If you continue to face errors then what version of macOS are you using?

Participant

sequoia

Community Expert

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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