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Sydney36809948d9a5
Participant
May 6, 2024
Question

Error code 101

  • May 6, 2024
  • 2 replies
  • 1504 views

I just got the new MacBook Pro 14 and transferred all my stuff from my old MacBook Pro 13 (2017) and It will not install any Adobe apps. With Adobe Illustrator it says installation failed and when I click on the retry button it does the same thing, over and over again. It says error code 101. There are no solutions on adobes support website except click "retry" and download again. This is not helpful at all and I am getting very frustrated. 

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 6, 2024

    if you did you use a migration tool,

     

    undo what you did (ie, restore your new macbook)

    uninstall and clean adobe from your old macbook*

    migrate your old to your new macbook

    properly install adobe onto your new mackbook**

     

    ==========================================

    *
    uninstall every cc app iper https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer

    =======================================================

    ========================================================

    **
    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials>

    ======================================================================

      S
      Sydney36809948d9a5Author
      Participant
      May 9, 2024

      I used the Adobe cleaner tool, wiped all Adobe off my laptop but now I am having another issue. I was able to download apps from Adobe cloud but now no app will open. They are downloaded and I click to open and it just sits on the Adobe illustrator main page and never opens. I have tried everything I know, gone into IT at my college and no one can help me. I force quit the app and it gives me a report but I don't have the knowledge to identify the problem. Please someone help!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 9, 2024

      did you use the mac migration tool?

      B
      Community Expert
      Ben MCommunity Expert
      Community Expert
      May 6, 2024

      Did you migrate any of the software from the previous computer? Some users have reported issues when using Apple's migration tools in which case you may want to try the CC Cleaner tool before installing ( https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html ).

        S
        Sydney36809948d9a5Author
        Participant
        May 6, 2024
        Yes I did use the migration tool! That might be the issue, thank you!!

        Get Outlook for iOS<>
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        May 6, 2024

        @Sydney36809948d9a5 

         

        carefully follow the steps in my message to resolve the problem.

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