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Participant
October 29, 2022
Question

error code 113

  • October 29, 2022
  • 1 reply
  • 276 views

I can't install programs Photoshop and Lightroom. error code 113. I read the instructions for solving the problem, I did everything, the problem was not solved.

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1 reply

kglad
Community Expert
Community Expert
October 29, 2022

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

 

do you see both logos when you click "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Participant
October 29, 2022

Thank you very much!!!!

kglad
Community Expert
Community Expert
October 29, 2022

you're welcome.  is your problem resolved ?