Skip to main content
Marina Andrejchenko
Marina Andrejchenko
Participant
February 15, 2021
Question

Error code 113: Adobe servers are unavailable

  • February 15, 2021
  • 2 replies
  • 696 views

Hello! I have a paid subscription to all Adobe programs. How do I install this software?

 

Exit Code: 113
-------------------------------------- Summary --------------------------------------
 - 3 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '113' occurred while download
FATAL: Fatal Error '113' occurred while download
FATAL: Error occurred in download of package (Name: AdobeCameraRaw8.0All Version: 13.0.0.712). Error code: '113' 
-------------------------------------------------------------------------------------

 

This topic has been closed for replies.

2 replies

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
February 15, 2021

It seems there are problems with your internet connection and/or missing access rights

Please take a look here:

Unable to install Adobe apps | Error 105

How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Error 117 occurred during download (adobe.com)

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    D
    darrenc61580370
    Participant
    February 15, 2021
    I have done these, even deleted and reloaded CC. The only step I have not
    done is use another internet connection. I did ask my friend if I could
    bring my desktop to his house and use his internet but he said no. He says
    to many viruses going around to take the chance.
    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    February 15, 2021

    I would suggest a complete and clean reinstallation.

    Please follow the steps below:

     

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

     

    It's sound drastic and is a lot of work, but in my experiense a clean reinstallation helps to solve problems in many cases . 

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
      D
      darrenc61580370
      Participant
      February 15, 2021

      I second Maryna's request. I have been going through the same issues for several weeks; I get a code of 105, 113, and 117 when I try to update. I have worked with the customer support with no resolution. Anyone have answers to these issues, please come forward. I have a windows 10 computer.

       

      Thanks,

      Darrren

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices