Error code 131 in Elements 2023

Forum|Forum|3 years ago
December 27, 2022
3 replies
2689 views

I get error code 131 when I try to install camera raw on Elements 2023. The message says:

Please save your work and close the following processes for all logged in users, then click to continue - Photoshop Elements 2023. Error Code 131.

This is a strange message as if I close Elements 2023 I can't access the raw installation process. I have tried rebooting, relaoding the software etc, but no change.

Installation

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A

Alan27699279s4e9Author

Participant

I've tried that many times and it doesn't change anything.

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*Alan Martin*
[Email signature & personal info removed by moderator.]

kglad

Community Expert

@Alan27699279s4e9

did you close pse?

Nancy OShea

Community Expert

Close all apps and restart your computer.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

there's a background process causing a problem.

https://helpx.adobe.com/creative-cloud/kb/fix-creative-cloud-error-131.html

A

Alan27699279s4e9Author

Participant

Thanks but none of those processes are running on task manager.

kglad

Community Expert

i think the problem is you do need to close pse. https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

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