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Participant
September 1, 2021
Answered

Error Code 16 for CS6 install

  • September 1, 2021
  • 2 replies
  • 601 views

Hi there. I'm trying to install Adobe CS6 (NOT the cloud version) from an old Mac Mini to a slightly less old Mac mini and I get an error 16 code. The Adobe site gives a fix for the Cloud version, but some of the instructions don't match. The newer Mac has High Sierra on it (not ideal, but it should work). Any ideas?

This topic has been closed for replies.
Correct answer Nancy OShea

CS5 and CS6 are on life support. But they can still be activated providing you have the following:
1. your original media (disks or downloads) you received at purchase and a way to read them,
2. a legitimate serial number for that version, language and platform (Win/Mac) and if it was an upgrade, a qualifying serial number from an older product,
3. an older operating system that can support legacy 32-bit apps.

NOTE 1 : Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds. See the help article below.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

NOTE 2: Legacy Creative Suite will never run on Catalina or Big Sur. Only the latest Creative Cloud products are compatible.

NOTE 3: Legacy Creative Suite is discontinued & unsupported. Use at your own risk.

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
September 1, 2021

CS5 and CS6 are on life support. But they can still be activated providing you have the following:
1. your original media (disks or downloads) you received at purchase and a way to read them,
2. a legitimate serial number for that version, language and platform (Win/Mac) and if it was an upgrade, a qualifying serial number from an older product,
3. an older operating system that can support legacy 32-bit apps.

NOTE 1 : Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds. See the help article below.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

NOTE 2: Legacy Creative Suite will never run on Catalina or Big Sur. Only the latest Creative Cloud products are compatible.

NOTE 3: Legacy Creative Suite is discontinued & unsupported. Use at your own risk.

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User & Community Expert
    D
    defaultx1n5ddg5bbutAuthor
    Participant
    September 2, 2021

    Many thanks, Nancy. Even if I can find the original installer dics, it sounds like it wouldn't work on my Mac Mini [which runs High Sierra] without a lot of work. I use Photoshop now and again but not often enough to justify all that. I guess I'll have to let it go.

    Just as a side note, there are a number of programs I'd be happy to pay for if it were a one-time fee. These monthly payments are just too much for the casual users. Frustrating.

     

    Thanks again for your help.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 2, 2021

    Photoshop Elements for a one time fee http://www.adobe.com/products/elements-family.html

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 1, 2021

    >install Adobe CS6 (NOT the cloud version) from an old Mac Mini to a slightly less old Mac mini

     

    You don't install "from" one computer to another, you use your disc or download to do a fresh install

     

    Apple did not maintain backward compatibility, so try this to install old programs
    https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

      D
      defaultx1n5ddg5bbutAuthor
      Participant
      September 2, 2021

      John,

       

      Yeah, I was doing that wrong; I see that now. However, due to Nancy's response below, I think I'm at a dead-end. Thanks for your reply.

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