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Participant
September 7, 2021
Answered

Error Code 160 when trying to install Illustrator

  • September 7, 2021
  • 1 reply
  • 4848 views

I keep getting failed installs with error code 160. The install log errors are included below:

09/08/21 00:53:30:942 | [WARN] | 38172 | HDSetup | HDPIM | SetRegistryValueCommand |  | HDPIM | 14776 | Error Setting Registry - Start 64-bit:0 root:2 key:SOFTWARE\Microsoft\Windows\CurrentVersion\Run name:Adobe CCXProcess type: data:C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe. Check for Registry permissions. (Error: Error 5 Access is denied.)
09/08/21 00:53:30:942 | [FATAL] | 38172 | HDSetup | HDPIM | InstallHelper |  | HDPIM | 14776 | Error (Code = 160) executing in command 'SetRegistryValueCommand' for package: 'CCXProcess-LaunchAgent', version:3.7.1
09/08/21 00:53:30:946 | [FATAL] | 38172 | HDSetup | HDPIM | InstallHelper |  | HDPIM | 14776 | Error occurred in install of package (Name: CCXProcess-LaunchAgent Version: 3.7.1). Error code: '160'
09/08/21 00:53:31:281 | [INFO] | 38172 | HDSetup | HDIM | ApplicationContext |  | HDIM | 33056 | Exit Code: 160
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 2 warnings(s) 

FATAL: Error (Code = 160) executing in command 'SetRegistryValueCommand' for package: 'CCXProcess-LaunchAgent', version:3.7.1
FATAL: Error occurred in install of package (Name: CCXProcess-LaunchAgent Version: 3.7.1). Error code: '160'
WARN: Asset tag '/Package/Assets' is missing from package xml 'C:\adobeTemp\ETRD212.tmp\CCXProcess-LaunchAgent.pimx'
WARN: Error Setting Registry - Start 64-bit:0 root:2 key:SOFTWARE\Microsoft\Windows\CurrentVersion\Run name:Adobe CCXProcess type: data:C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe. Check for Registry permissions. (Error: Error 5 Access is denied.)
-------------------------------------------------------------------------------------

 

I've already followed the steps at this link to edit permissions for the Run folder mentioned in the install log ensuring my user account has ownership and write permissions to that registry object but that hasn't resolved the issue, the install still fails with the same error.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Default, Error 160 still means that permission to update the required locations is being denied. However, you can use the steps listed in https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d to create a new local administrator account and try the installation again.

 

If you continue to encounter Error 160, I would recommend reviewing the settings for any installed security software that could be interfering with the process.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
September 7, 2021

Default, Error 160 still means that permission to update the required locations is being denied. However, you can use the steps listed in https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d to create a new local administrator account and try the installation again.

 

If you continue to encounter Error 160, I would recommend reviewing the settings for any installed security software that could be interfering with the process.

Participant
September 8, 2021

Thanks @Jeffrey_A_Wright . Will a fresh local administrator account and closing as many non-windows background processes that may have been interfering I was able to complete the install.

Jeffrey_A_Wright
Community Manager
Community Manager
September 8, 2021

Perfect, Default!  Thank you for the update!