Error code 190

Forum|Forum|5 years ago
September 26, 2020
3 replies
2634 views

First I want to ask, how do I fix "Creative cloud for desktop is currently running in compability mode?? I tried to find HDBox, but there is no HDBox in the folder"

Second, CC wont update, it shows "Creative Cloud update failed, error code 190", I've update my windows 10 to latest version and build. But, when I want to insall adobe XD it shows =

Exit Code: 190 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Sanity check for installation failed. Current OS version 6.2.9200 doesn't satisfy OS requirements. FATAL: Error occurred in install product workflow with error code 190 error message -------------------------------------------------------------------------------------

How to fix this thing

This topic has been closed for replies.

kglad

Community Expert

compatibility mode: https://www.tenforums.com/tutorials/15523-change-compatibility-mode-settings-apps-windows-10-a.html

your os doesn't meet xd specs. a common issue is your os needs to be 64 bit but there are other issues possible, https://helpx.adobe.com/africa/xd/user-guide.html/africa/xd/system-requirements.html

p.s. correction to ged's msg: type winver in the search bar next to the start menu to see your win 10 version

K

Kevinio5EC7Author

Participating Frequently

I've higher OS, I tried to make a new user on my desktop, and try to install cc and adobe xd there, and It works, but if I go back to my default user and try to install it, it doesn't work. Do you know what's the problem?