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S
syf107
Participant
October 17, 2019
Question

Error Code 191

  • October 17, 2019
  • 2 replies
  • 1496 views

I cant even solve the problem with the posting about the topic. Pls help

 

Exit Code: 191
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 5 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:23.1.32.2
FATAL: Error occurred in install of package (Name: UWPAssets Version: 23.1.32.2). Error code: '191'
ERROR: SHCreateDirectoryEx failed. Error: 3
ERROR: Failed to create file at path :C:\ProgramData\Adobe\Installer\{76A6E958-E0C0-4840-B5C1-4876D1C12EEE} Error:3
ERROR: SHCreateDirectoryEx failed. Error: 3
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code -1 - OS Message:
ERROR: Failed to install UWP Appx Package with error
-------------------------------------------------------------------------------------

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 18, 2019

Syf107, after you implemented the seven solutions listed in https://helpx.adobe.com/in/xd/kb/exit-code-191-while-installing-adobe-xd-windows.html are you still receiving the same error as your original post?

 

If so, then Univeral Windows Platform installations are currently being blocked on the computer.  Are you able to install other applications from the Microsoft Store?  Is there any pending updates available within the Microsoft Store?

S
syf107Author
Participant
October 19, 2019

Indeed, I got the same error 191 that made me cannot install the adobe xd up until now.

 

I also read about it, the microsoft store. I have downloaded it all. I tried to download the twitter and also whatsapp desktop apps. it doesn't have a problem at all.

 

Do you have any alternatives?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 21, 2019

Syf107, are you installing on a computer that you manage yourself?  If so, and you are unable to resolve Error 191, then please contact our support team directly at https://helpx.adobe.com/contact.html.

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
October 17, 2019

Hi there,

 

We are sorry to hear you are facing trouble installing Adobe XD and getting error 191. We would request you to please try the solution mentioned in this article: https://helpx.adobe.com/in/xd/kb/exit-code-191-while-installing-adobe-xd-windows.html#targetText=Troubleshooting%20instructions%20for%20error%20code,Windows%20Platform%20(UWP)%20app. and let us know if you need further assistance on this.

 

However, I am also moving this thread to our Download and Install team who will help you further to fix the issue.

 

Thanks,

Harshika

    S
    syf107Author
    Participant
    October 18, 2019
    Thanks for the reply, I appreciate it.
    S
    syf107Author
    Participant
    October 18, 2019
    But, actually, I had tried all of those methods since it was all used to reply the same topic problem. Idk what to do anymore
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