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error code 202

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can some one help me for my issue?, its been couple day I try to fix my photoshop and lightroom. when I run the software it telling me that error code 202. Already contact the adobe support 4 times and there no solution for this, many way they try but still no progress, Im using windows 11

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Jeffrey_A_WrightCorrect answer

Legend

Arziqo, Error 202 occurs because the required security certificates are missing and invalid. Please follow the suggestions offered in case ADB-21075359-Y9W6 and https://helpx.adobe.com/download-install/kb/licensing-errors.html to remove the Adobe-related entries.

If you continue to encounter problems, please update your active support case using the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html. Support case ADB-21075359-Y9W6 is currently open and pending your response.

dahyanan48863119

Participant

I followed this https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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kglad

Community Expert

@dahyanan48863119

do you have a question?

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K

Kristian5F9F

Participant

Hey,

I'm using Windows 11 too and I have the same issue...

I'll try to contact the support on monday

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Govardhan.V

Participating Frequently

Check whether Adobe Certificate entries are avaiable in the Certificates-Current User > Personal>

https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html#delintercacontwin

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John T Smith

Community Expert

>using windows 11

Which means you are using a Beta TEST version, since that operating system has not been officially released by Microsoft

You need to tell Microsoft so that organization can fix their software

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Jeffrey_A_WrightCorrect answer

Legend

Arziqo, Error 202 occurs because the required security certificates are missing and invalid. Please follow the suggestions offered in case ADB-21075359-Y9W6 and https://helpx.adobe.com/download-install/kb/licensing-errors.html to remove the Adobe-related entries.

If you continue to encounter problems, please update your active support case using the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html. Support case ADB-21075359-Y9W6 is currently open and pending your response.

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