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chawana
Participant
October 14, 2014
Question

Error Code: 214 installing creative cloud

  • October 14, 2014
  • 2 replies
  • 4431 views

I'm trying to install Creative Cloud and this error has popped up
"There seems to be a problem with the downloaded file(s). For troubleshooting tips, please visit our customer support page.(Error code: 214) Contact Customer Support"

Now what?...

    This topic has been closed for replies.

    2 replies

    L
    LunchMan
    Participant
    January 13, 2022

    I had the same issue and I reached out to Adobe support. We established a remote connection and they used the following link to install Creative Cloud; and it worked.

     

    Let me install the Creative cloud app from this link.

    https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_6_0/win64/ACCCx5_6_0_788.zip
      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      October 14, 2014

      Chawana Error 214 means the manifest for downloaded files is incorrect.  For information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  I believe it is likely your security software or firewall are interfering with the download process this is why you are receiving the current error.

      S
      Saptak
      Participant
      January 1, 2022

      No mentio of error 214  in any adobe support portal availble. Adobe itself doesn't know hat the error is.
      No solution available to these error provided anywhere in adobe support. Not even adobe support helping the us with resolving this error.


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