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M
MBE Worcester
Participant
November 9, 2017
Answered

Error code 301

  • November 9, 2017
  • 3 replies
  • 17994 views

Hi,

I'm trying to do the latest update, however it keeps failing.

I keep getting error code 301 each time I try to update,

Can anyone help?

Josh

This topic has been closed for replies.
Correct answer kglad

uninstall all reader versions/plugins.

uninstall acrobat versions (using the control panel for non-cc versions and using the cc app for cc versions)

restart your computer

install acrobat dc

3 replies

I
InklingBooks
Participant
May 10, 2019

uninstall all reader versions/plugins.

uninstall acrobat versions (using the control panel for non-cc versions and using the cc app for cc versions)

restart your computer

install acrobat dc

That sounds like hours of work for a problem that's not of my doing. Is Adobe going to compensate me with perhaps a free month's subscription?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 10, 2019

    sure.  just hire a lawyer and establish it's all adobe's fault unrelated to something you did. 

      Kanikas
      Community Manager
      KanikasCommunity Manager
      Community Manager
      November 13, 2017

      Moving to Creative Cloud Download & Install​

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      November 9, 2017

      uninstall all reader versions/plugins.

      uninstall acrobat versions (using the control panel for non-cc versions and using the cc app for cc versions)

      restart your computer

      install acrobat dc

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