Error Code A12E1

Hi Tomquin5,

I undestand that you must  have tried some troubleshooting, here is one more step, you might try this if you have not yet followed it:

Creative Cloud Update Error code: A121E

1. Launch Activity Monitor (on the Mac, click Spotlight, the Magnifying glass in the upper right corner of your screen) then type Activity Monitor (press Return to launch)
2. Look for AMUpdatesNotifier and click Quit Process
3. Go back to Finder (your Operating System) click the Go menu (at the top, next to the View menu) and choose > Go to Folder
4. Type ~/Library then press return (you are now in the Library folder)
5. Inside the Library go to Application Support > Adobe and trash (delete) these folders (Command Delete will throw selected folders in the trash):
   AAMUpdater
   AAMupdateinventory
   OOBE
6. Next, locate the same folders at the root level of your Hard Drive by double-clicking on Macintosh HD and opening Library > Application Support > Adobe and trash the same folders:
   AAMUpdater
   AAMupdateinventory
   OOBE
7. Now, navigate to your Applications folder and open Utilities
8. Delete the Adobe Creative Cloud folder and Adobe Application Manager
   
9. Run the Creative Cloud cleaner tool:
   http://download.macromedia.com/pub/creativecloud/cleanertool/mac/AdobeCreativeCloudCleanerTool.dmg
10. Remove the Creative Cloud desktop app named:
    Adobe Application Manager/Creative Cloud for Win XP, Vista & Max OSX 10.6
    (you don't need to un-install any CC applications)
11. Login to Creative Cloud through your web browser (Chrome, Firefox or Safari):
    https://creative.adobe.com/
12. Click Download Center at the top
13. Scroll down to Creative Cloud (desktop access to Creative Cloud)
    
14. Click Install

or

There are several steps you may perform:

1. If your are getting this error while updating AAM:

(a) Try to perform mentioned steps:

   Win: Go to C/Program Files(X86)/Common Files/Adobe/OOBE/PDApp and rename it to PDApp.old. Try to install again.

   Mac: Go to Library/Application Support/Adobe/OOBE/PDApp and rename it to PDApp.old. Try to install again.

2. If you are getting this error while installation resulting in installation failure:

  (a) Try to perform mentioned steps:

       Win: Open Task Manager/Go to processes/ manual kill AAM Update Notifier. Try to install again.

        Mac: Open Activity Monitor/ Manuall kill AAM Update Notifier. try to install again

If the above mentioned steps does not work please follow the mentioned steps:

Win: Enable hidden Admin: http://social.technet.microsoft.com/wiki/contents/articles/3040.enable -disable-the-local-hidden-built-in-administrator-account-in-windows-7. aspx and try the above mentioned steps in hidden admin account.

Mac: Enable root account: http://support.apple.com/kb/ht1528 and try the above mentioned steps.

Disable your security software and try installing again if stiil the same issue

I hope this is a thorough fix. I've seen bits & pieces of this on different forum posts for the Error code: A121E but nothing this specific. Hope this helps...

Regards,

Rajshree