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donmcq
donmcq
Inspiring
April 26, 2016
Answered

Error code: DF 024

  • April 26, 2016
  • 1 reply
  • 679 views

I have Windows 7. I have just tried to install Premiere Elements and Photoshop Elements and I am getting a failed installation with Exit Code: 7 Error: DF 024

----------- Payload: Elements 13 Organizer(64 bit) 13.0.0.0 {C75EDFE2-E94B-476D-89B6-A13C1D98BD03} -----------

ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{C75EDFE2-E94B-476D-89B6-A13C1D98BD03}\_258_379d8a9331428c312d4216c20ede2ca9" to "C:\Program Files\Adobe\Elements 13 Organizer\\adbeape.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 370)

I have not had this problem before.

This topic has been closed for replies.
Correct answer Ned Murphy

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
April 26, 2016

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

donmcq
donmcqAuthor
Inspiring
April 26, 2016

Thanks for your quick reponse. I treid the fisrt solution and repaired the Microsoft Visual C++ and then Elements and Photoshop installed OK.

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