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Error Code P1 Creative cloud Installation

Forum|Forum|7 years ago
July 26, 2018
1 reply
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I am trying to download the creative cloud on my Mac OSX. After I double-click the "Creative cloud Installer: Icon it prompts me to a screen where I have to log in with my username and password. After I complete that step, the progress bar starts to count up from 0-43% where in prompts me with the Error Code P1. The download always stops at 43%. I have followed all the Error: Failed to install" Creative Cloud desktop app Solutions from the website, yet nothing seems to work. does anyone have any idea or suggestions of what I should do?

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Correct answer kglad

you should do a clean install (and can skip the first 2 steps if nothing cc is installed):

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[moved to Creative Cloud Download & Install]

Community Expert

Correct answer

Community Expert

you should do a clean install (and can skip the first 2 steps if nothing cc is installed):

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[moved to Creative Cloud Download & Install]

Participant

Hi there

I have done everything from above while trying to install the Creative Cloud Installer, nothing works for me.

any other solutions?

Community Expert

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html