Error Code: U44M2P20 when upgrading CS5, with Illustrator CS5 15.02

Question

Recently I got the message to upgrade my Adobe Creative Suite (CS5) Production Premium. However during upgrade three components failed:

1. Extension Manager 5.5

2. Adobe Illustrator CS5 15.0.2 and

3. Pixel Bender 2.5

I got the message to upgrade these components again today and the upgrade again failed.

I then downloaded the actual upgrades and tried to manually upgrade but it again failed with error code U44M2P20

when I looked at the error code I get the note:

Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell

however, I currently have Adobe Illustrator 15.0.0 and Pixle Bender toolkit 2.0 installed and working.

how can I either upgrade or stop the upgrade messages from coming up.

Ned Murphy · Answer

I am getting the impression that you should be saying "update" instead of "upgrade"

If the Adobe Application Manager is involved in these messages about updates then what you can do is adjust the preferences to no longer check for updates for the troublesome program updates.

Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell

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