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Anonymous
May 16, 2013
Question

Error codes 1921 and 1603

  • May 16, 2013
  • 2 replies
  • 6950 views

While trying to install Acrobat XI Pro using the Adobe Applicatins Manager I get the following errors:

Exit Code: 7

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s)

----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------

ERROR: Error 1921.Service Windows Search (wsearch) could not be stopped.  Verify that you have sufficient privileges to stop system services.

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1921.Service Windows Search (wsearch) could not be stopped.  Verify that you have sufficient privileges to stop system services.

ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

-------------------------------------------------------------------------------------

How do I resolve these issues?

    This topic has been closed for replies.

    2 replies

    Kapil.Malik
    Kapil.Malik
    Participating Frequently
    May 16, 2013

    Hi ,

    Please try to stop the windows search service as per the logs says. you can find "Windows Search" in control panel-->Administrative tools--> services

    after the install make sure to set the service to the same option as it was initially.

    -Kapil Malik

    Regards,Kapil Malik
    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUt
    Adobe Employee
    May 16, 2013

    Please follow the mentioned step:

    1. Perform selective startup. Refer the mentioned link: http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html

    http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html2. Turn off UAC. Please refer the mentioned link: http://windows.microsoft.com/en-in/windows7/turn-user-account-control-on-or-off and restart your machine.

    3. Right click on setup and run as administrator.

    Ned Murphy
    Ned Murphy
    Legend
    May 16, 2013

    See:

    Exit Code: 6, Exit Code: 7 Installation Errors -

    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

    Error 1603 | Install | CS5 products : 

    http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs5-products.html

    For the 1921 error search Google using "Error 1921" and see if you find a solution relevant to your OS

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