Error creating registry key - PS CC 2015.5

Question

I am attempting to install the PS CC 2015.5 update on Windows 10, and I keep getting the following error in the install.log:

FATAL: Error (Code = 160) executing in command 'SetRegistryValueCommand' for package: 'AdobePhotoshop17-Core_x64', version:17.0.0.88

FATAL: Error occurred in install of package (Name: AdobePhotoshop17-Core_x64 Version: 17.0.0.88). Error code: '160'

WARN: Error Setting Registry - Start 64-bit:1 root:0 key:Photoshop.ProofSetup\shell\open\command name:Default type:REG_SZ data:"C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe" "%1". Check for Registry permissions. (Error: Error 5 Access is denied.)

I have tried installation through both the CC Desktop app and downloading the install file, and it crashes at 74% with this error both ways.

I have researched this error, but I don't see any specific solution for this. I searched the registry for "ProofSetup", which brought up a couple hits, but I don't know which registry key needs to be changed and to what value. All of the other new updated apps installed without issue. Can someone let me know which registry key need to be edited to allow the installation to finish?

Thanks,

Kevin

Bani Verma · Accepted Answer

Hi Earlskd,I would recommend you to follow the troubleshooting steps mentioned in the below thread and see if that helps:error code 160 'CreateRegistryKeyCommand' If the issue still persists, kinldy contact our phone/chat support teams, as they can remote in to your machine and assist.Click here to Contact Customer Care See the below FAQ, if unable to reach support through "Contact Us" link:Contact Support FAQ: Unable to reach support through the "Contact US" link

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