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Participant
March 28, 2021
Question

Error downloading Adobe XD

  • March 28, 2021
  • 1 reply
  • 155 views

Hi, 
When I am trying to download Adobe XD, I receive the message "Please check your firewall settings, ensure that the time settings on your computer are correct, and try again.". 

 

My time settingds are correct, my firewall is off, I allow popups & cookies... 

 

Does anyone know how to solve the issue? 

I have a MAC OS Big Sur, Apple M1 

 

Thanks a lot. 

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
March 29, 2021

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html