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VixusOff
VixusOff
Participant
December 18, 2019
Question

Error downloading any individual product or creative cloud or from the creative cloud

  • December 18, 2019
  • 5 replies
  • 441 views

I am from Latin America and the error I have when downloading the products are the following:
When I am installing a product or creative cloud, my download speed is good and normal, but the problem is that it reaches a point where my internet returns to normal 5 and peak MB and the download stops, I do not know what problem It is causing with my Internet or operating system, I have already tried to eliminate everything with the creative cloud removal program and with the cleaning program, I have tried to enter in safe mode, among others I sincerely do not know what to do, I hope your help.

This error is the same for all products and updates from creative cloud.

It's like the connection to the download server is cut off and it won't connect again.

 

I attach images

 

Thanks for your reply!

 

 

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5 replies

bucksommerkamp
Community Expert
bucksommerkampCommunity Expert
Community Expert
December 19, 2019

It sounds like it might be some sort of network issue, where your connection detects a large download and starts to "throttle" your speed down to unusable rates.

 

You might try (if you're on a laptop) going to a different location connecting to a different network to see if the connection is better. Also, if you have access to a mobile hotspot with your cell phone plan, you could temporarily use the wi-fi there just long enough to get your download to work.

    VixusOff
    VixusOffAuthor
    Participant
    December 19, 2019

    Thank you for your response, I will try that, but I leave one more comment about the situation.

    This only happens to me with the Adobe suite, I have downloaded heavier programs, GB ISO files and that does not happen to me, is it that Adobe does not love me: c hahaha? I've tried everything and sincerely I don't know what to do, this problem takes me months and I hardly managed to download Photoshop, Illustrator and Animate. But then there were problems that the programs were not updated but that they stayed in 18% or 45% and so uninstall CreativeCloud and seeing that you could not delete everything and even format the PC and nothing.
    Maybe it's due to something else, I don't know if giving you more specific information could help me solve my problem.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    December 19, 2019

    VixusOff, sorry you are facing slow download speeds.  What type of Creative Cloud membership are you using?  I do not see an active membership associated with the e-mail address you used to post to this public discussion forum.

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