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M
melhor25716664cukt
Participant
May 25, 2023
Question

error Exit Code: 190

  • May 25, 2023
  • 1 reply
  • 4033 views

only when I try to update or downlod anything from adobe creative cloud there's an error, everytime reachs 10% it closes and I receive the same error Exit Code: 190, the windows was updated today!


-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 6.2.9200 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message
-------------------------------------------------------------------------------------

os: windows 10 pro
version: 22H2
os compilation: 19045.2965

Edição Windows 10 Pro
Versão 22H2
Instalado em 25/05/2023
Compilação do SO 19045.2965
Experiência Windows Feature Experience Pack 1000.19041.1000.0


Processador Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz 4.00 GHz
RAM instalada 16,0 GB
Tipo de sistema Sistema operacional de 64 bits, processador baseado em x64

 

everything from the creative cloud when I try to update result in this error!

I already tried do uninstall and reinstall, didn't worked...

please help.

This topic has been closed for replies.

1 reply

Neelamk
Neelamk
Legend
May 25, 2023

Hi There,

 

We are sorry for your difficulties. We would like to inform you that Error code 190 indicates that your device does not meet the minimum system requirements for installing the application. To know about system requirements to download the Creative Cloud application, please refer t the article link below:

 

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Please let us know how it goes. Also moving the thread to the download/install team to help you further.

 

Regards,

Neelam

M
melhor25716664cuktAuthor
Participant
May 25, 2023

I run photoshop or any application without any problem, the only problem happens is when I going to download ANYTHING  from creative cloud, everytime the download starts and exactly at 10% , that error happens, also like I explained I've updated the windows TODAY, the system is  Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz 4.00 GHz, 16,0 GB ddr4, also my vga is a rtx 2060 super, its nothing about system requeriments its about how to update or download out from cretive cloud, how can I download at LEAST the photoshop beta 24.6 , can you provide  download OUT from the creative cloud please ? because all the apps are working the main problem is when I try to download anything from there.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 25, 2023

@melhor25716664cukt 

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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