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Kristy5D0A
Participant
October 15, 2020
Question

Error initializing creative cloud desktop app

  • October 15, 2020
  • 1 reply
  • 222 views

I cant seem to get indesign up and working because the little icon at the top of my mac says Error initilizing creative cloud desktop app,   I tried to uninstall but once I hit the uninstall button the message box just disappeared and did nothing.   any suggestions?

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 16, 2020

restart your computer.

 

if that fails, reinstall your cc app though if you get the option to repair it, that would probably solve the problem.

 

the surest way to fix the problem is a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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