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papagrande22
Participating Frequently
November 13, 2014
Answered

Error installing CS6 on Mac OS X Yosemite (10.10)

  • November 13, 2014
  • 2 replies
  • 2708 views

While doing a clean install of CS6 (Design and Web Premier and also Premiere) on Mac OS X Yosemite (10.10), Adobe Application Manager crashes at very end of install.  Applications appear to be installed, but upon opening, the following error is received for all applications: Configuration error 213:5

Have already run Adobe Cleaner Tool. Any workarounds or solutions would be much appreciated.

Eric

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Yes, I've done that (several times now).  Each time using the Adobe Cleaner Tool after each uninstall.


The CC Cleaner tool is designed to work in conjunction with uninstallers.  You can find complete directions and the most recent version at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

The 213:5 error typically is due to incorrect file permissions being set on the SLStore and Adobe PCD folder.  This can be found in Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.  In specific I would recommend utilizing the steps listed in Configuration error 16 | CC, CS to resolve the current error.

Usually the use of the uninstaller and CC Cleaner Tool will remove both of these folders.  Since this did not occur it will be necessary to manually adjust the file permissions to resolve the error.

2 replies

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papagrande22Author
Participating Frequently
November 13, 2014

Update: I tried installing an individual application, and Adobe Application Manager does not crash, but I still get the same configuration error.  I don't think Application Manager is the problem.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 13, 2014

Papagrande22 have you tried removing and reinstalling the software?  The uninstaller is located in Applications/Utilities/Adobe Installers.

If you need a fresh copy of the installation files they are available at Download CS6 products.

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papagrande22Author
Participating Frequently
November 13, 2014

Yes, I've done that (several times now).  Each time using the Adobe Cleaner Tool after each uninstall.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 13, 2014

Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI

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    papagrande22Author
    Participating Frequently
    November 13, 2014

    Soln 1 and 2 appear to be for Windows (could not find a Licensing Repair Tool for CS 6, Soln 3 -- permissions are fine.  Interestingly, Acrobat X Pro, Bridge CS6, Extension Manager CS6, and Media Encoder CS6 all open fine.  Dreamweaver, Fireworks, Flash Illustrator, InDesign, and Photoshop all crash on open with the same Configuration error.

    Thanks for the response though.  Any other ideas?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 13, 2014

    google the error/your os and see what you can find.

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