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ianc55397230
Participant
April 30, 2019
Answered

Error message 1935 when installing LR5 onto new Win10 laptop

  • April 30, 2019
  • 2 replies
  • 469 views

My desktop died. Lightroom 5.7 worked fine with windows 10 on that machine. I bought a new laptop running win 10 & tried to install LR5 from both my disk and directly from the Adobe website, but got the same error message. The key is correct. I also got a message which stated: 6435B7C0-E0C8-3EA2-91AE-7640034EAFCE} HRESULT:0x80070002.

I would appreciate any help you can give me.

    This topic has been closed for replies.
    Correct answer kglad

    that sounds like a netframework issue.

    start here Error 1935 | Assembly component Microsoft.VC80.CRT | Install | Adobe Creative Suite 5.5, CS5, CS4 | Windows even though it's not specifically for lr5.

    2 replies

    0
    02GEEK
    Participating Frequently
    May 1, 2019

    Try Downloading from the Application Manager

    Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You

    If you still have no success and are still hesitant to try kglad's answer, then try contacting customer support

    Also see,

    Support FAQ: How can I contact Adobe for support?

    Contact Support FAQ: Unable to reach support through the "Contact US" link

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 30, 2019

    that sounds like a netframework issue.

    start here Error 1935 | Assembly component Microsoft.VC80.CRT | Install | Adobe Creative Suite 5.5, CS5, CS4 | Windows even though it's not specifically for lr5.

    I
    ianc55397230Author
    Participant
    April 30, 2019

    Wow, Kglad, I am not keen on messing about with the registry. I have just bought a new laptop and would prefer not to mess it up. Thanks for your help in directing me to this page.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 30, 2019

    you're welcome.

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