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OlivierCh
Participant
June 30, 2020
Answered

Error message

Hello
since the last update of Creative Cloud I have this error message.

"unable to access Adobe servers"

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    TJ ShoreCorrect answer
    Participant
    July 1, 2020

    Hi. In the other similar thread there was a solution for Windows. You needed to change the language from local to English and then it worked again. I tried and can confirm. However I'm not sure if this will apply to MacOS as well. You may want to try that.

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    6 replies

    hirozn96847260
    Participant
    July 1, 2020

    I am sure that if I had a problem paying with my credit card, a solution would have been found within 10 minutes. I know, when you spend so much time on a problem you become "a little bit embittered"

    Je suis certain que si j'avais un problème de payement avec ma carte de crédit une solution m'aurait été trouvée dans les 10 minutes. Je sais, quand on passe autant de temps sur un problème on devient "un peu aigri"

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    TJ ShoreCorrect answer
    Participant
    July 1, 2020

    Hi. In the other similar thread there was a solution for Windows. You needed to change the language from local to English and then it worked again. I tried and can confirm. However I'm not sure if this will apply to MacOS as well. You may want to try that.

    Translate
    hirozn96847260
    Participant
    July 1, 2020

    A SOLUTION ADOBE!!!(Google translate)

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    hirozn96847260
    Participant
    July 1, 2020

    I have the same problem. I have tried all the solutions they offer, none of them work. I even phoned the help desk, which suggested that I open another administrator session (mac OS), and then redownload Créativ Cloud. Nothing works, I spent 10 hours on this problem, and I have had enough. AN ADOBE SOLUTION !!!! without blaming the users, thank you.

    J'ai le même problème. J'ai essayétoutes les solutions qu'ils proposent, aucune ne fonctionne. J'ai même téléphoné au service d'assistance qui m'a suggérer d'ouvrir une autre session administrateur(mac OS), puis de retélécharger Créativ Cloud. Rien ne fonctionne, j'ai passé 10heures sur ce problème, et j'en ai assez. UNE SOLUTION ADOBE!!!! sans rejeter la faute sur les utilisateurs, merci

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    TJ Shore
    Participant
    July 1, 2020

    The same problem here.

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    Gurvan B
    Participant
    June 30, 2020

    I have exactly the same problem! In french too

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