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C
Cengiz39057026h0yb
Participant
August 9, 2024
Answered

Error message and abort during the installation of Photoshop Elements and Premiere Elements

  • August 9, 2024
  • 2 replies
  • 1193 views

Hi all

 

I have Adobe Photoshop Elements 2023 (purchased on 26.10.2023) and Premiere Elements (purchased 08.08.2024).
I tried to install both downloads several times on my new laptop.

At different times during the installation I always get the same error message:

 

Either:

Installation error:
"Adobe Photoshop Elements 2023 cannot be installed at this time. (error code 183)

 

Or:

CustumHook_HD_EO.exe - System error:
"The execution of the code cannot continue because MSVCP120.dll was not found. Reinstalling the program may solve the problem."
With this error message, I am about to uninstall something. The error message wants a reinstallation.

I then have to cancel the installation with "Exit" for both messages.

 

The laptop is brand new (received yesterday). No antivirus program is running. The system is Windows Home 11 / 64 bit. Windows is up to date.

Both Products are activated and I have also downloaded both installation programs from Adobe / Products and tried to install them.
I also have to carry out the installation as Admin. However, every attempt ends with the same result.

 

I hope you have any suggestions for a solution.

Many thanks in advance

 

Correct answer kglad

update each visual c++ that can be updated 

 

repair each visual c++ that can be repaired 

 

restart your computer 

 

retry installing

 

if that fails, https://community.adobe.com/t5/download-install-discussions/error-code-183-while-installing-adobe-desktop-apps/td-p/13665765#:~:text=For%20example%2C%20a%20damaged%20or,requirements%20will%20correct%20the%20error.

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 9, 2024

update each visual c++ that can be updated 

 

repair each visual c++ that can be repaired 

 

restart your computer 

 

retry installing

 

if that fails, https://community.adobe.com/t5/download-install-discussions/error-code-183-while-installing-adobe-desktop-apps/td-p/13665765#:~:text=For%20example%2C%20a%20damaged%20or,requirements%20will%20correct%20the%20error.

    C
    Cengiz39057026h0ybAuthor
    Participant
    August 25, 2024

    Hello everyone, thanks to everyone for the quick response and willingness to help.
    Sorry for my late response. I was only able to take care of it now.
    Unfortunately, none of the tips from you have led to a solution and I don't know any more advice.
    I find it strange that a normal end user with no prior programming knowledge is now encountering such problems.

    I have reinstalled all Microsoft Visual C++ Redistributable packages, as described in one of your posts. Unfortunately without success.


    Best regards

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 25, 2024

    contact adobe support via chat so they can check your computer. there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    B
    Community Expert
    Ben MCommunity Expert
    Community Expert
    August 9, 2024

    If you follow this thread, it will walk you through the different steps to solve a an issue with microsoft dll's like msvcp120.dll  and will walk you through how to find it, and repair it if necessary. https://community.adobe.com/t5/download-install-discussions/msvcp140-dll-was-not-found/td-p/10895122 . 

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