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emilyr54187795
Participant
January 29, 2016
Answered

Error message "Please connect to internet" when deactivating Photoshop CS5

I want to deactivate my copy of Photoshop CS5 so I can activate it on my new computer.  However, I keep receiving the error message "Please connect to the internet" when I try to deactivate.  My internet connection is functioning perfectly well; I can access various websites without a problem.  I've tried on two different wifi networks, as well as an ethernet connection, and been given the same error each time.  I'm running Windows 7 on a Dell laptop; all of the internet networks have been supplied by Comcast.  Has anyone else seen this issue and have a solution?

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kglad
kgladCorrect answer
Community Expert
January 29, 2016

check your hosts file. 

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 29, 2016

check your hosts file. 

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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emilyr54187795Author
Participant
January 29, 2016

Thank you, that worked!

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