Skip to main content
Bisser16B8
Participant
April 30, 2021
Question

Error message saying file cannot be found or is corrupted and need to download creative cloud anew

Recently very often when starting Windows I get error/warning message saying that some file cannot be found or is corrupted and I need to download creative cloud anew. This is getting very annoying. Please advise what can I do apart from downloading Adobe Creative Cloud every time anew. Thanks.

This topic is closed to new replies. Start a new post to keep the conversation going.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 18, 2021

I would try a clean installation:

Uninstall all -- Use Adobe's CC Cleaner to eliminate all traces of CC and programs -- Install CC from scratch and install then all programs.

Use the Creative Cloud Cleaner tool to solve installation problems

 

Translate
ABAMBO | Hard- and Software Engineer | Photographer
Bisser16B8Author
Participant
June 14, 2021
Thanks a lot for the suggestion.

The problem disappeared several days after I wrote the message without
me doing anything, but I will have in mind your suggestion if it comes
back again.

Thanks!
Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices