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Summer_Winters
Participant
April 23, 2014
Answered

error message says "the file archive part of photoshop elements 11 is missing"

  • April 23, 2014
  • 1 reply
  • 563 views

I made a purchase that included a free software bundle with Photoshop elements 11 yesterday and have now downloaded both files 5 times, followed all the information I have been able to find on the forum threads but still have the  error message

error message says "the file archive part of photoshop elements 11 is missing"

I am at my wits end as I really want to get this downloaded. Have been using elements 8 for years and love it but wanted to update it to 11 and this was going to be perfect but has turned into a 15 hour nightmare trying to get some where with it.

Can anyone please help me out before I stake my pc?

Any advice would be appreciated.

This topic has been closed for replies.
Correct answer Rave

Hi Summer,

The error message you are getting is indicative of the missing files for the installer to get started with the installation.

Navigate to the location where you saved your download. If you see any files ending in ".part" then the download did not finish. ".Part" files are temporary files replaced by .7z, .exe, or .dmg when the download is complete.

For Windows the Photoshop installer has 2 files - one with .7z extension and the other with .exe

Make sure you have downloaded both the files in the same folder. Run the .exe file to start the installation.

Alternatively you can try downloading the files from the direct download links available at : http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.html

Please make sure you follow the important steps mentioned on the page before initiating the download.

Regards,

Ravi

1 reply

Rave
RaveCorrect answer
Participating Frequently
April 23, 2014

Hi Summer,

The error message you are getting is indicative of the missing files for the installer to get started with the installation.

Navigate to the location where you saved your download. If you see any files ending in ".part" then the download did not finish. ".Part" files are temporary files replaced by .7z, .exe, or .dmg when the download is complete.

For Windows the Photoshop installer has 2 files - one with .7z extension and the other with .exe

Make sure you have downloaded both the files in the same folder. Run the .exe file to start the installation.

Alternatively you can try downloading the files from the direct download links available at : http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.html

Please make sure you follow the important steps mentioned on the page before initiating the download.

Regards,

Ravi

S
Summer_WintersAuthor
Participant
April 23, 2014

Thanks Ravi.... some how I managed to get the files open that I had previously downloaded. I am hoping that it will all work ok now.

Thank you for your time.  

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