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Steph0079
Steph0079
Participant
October 23, 2014
Question

Error message when installing Photoshop Elements 13 : Installer Failed to initialize

  • October 23, 2014
  • 3 replies
  • 545 views

I am trying to install Photoshop Elements 13 on a PC with Windows 8.1. I can't run the Adobe Support Advisor because it is no longer available. Can a Adobe expert get in touch? Forums are sometimes not adequate to find solutions.

This topic has been closed for replies.

3 replies

davidc13698242
davidc13698242
Participant
March 6, 2015

I have the same issue, did you ever get an answer ?

Rahman1
Rahman1
Participating Frequently
October 26, 2014

Go to C:\Program Files (x86)\Common Files\Adobe and delete/rename the OOBE folder from there.

Then install Adobe application manager from the below link:

Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 23, 2014

Steph0079 I would recommend reviewing your PDApp.log to determine why the installer can not initialize.  You can find more details at Troubleshoot install using logs | Elements.  You are welcome to post any specific errors you discover to this discussion.

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