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A
Anonymous
September 5, 2012
Answered

Error message when installing Premier Elements 10 on my PC

  • September 5, 2012
  • 1 reply
  • 4268 views

I purchased the Adobe Photoshop Elements 10 and Adobe Premiere Elements 10 bundle...and in trying to install, have successfully installed Adobe Photoshop Elements 10, but keep getting an error message when trying to install the Premiere Elements 10.  The Error Message reads:

This installation package is not supported by this processor type.  Contact your product vendor.

Now what???  I have no idea what to do from here.

Please could you someone get back to me?  Thanks

    This topic has been closed for replies.
    Correct answer _techkid123_

    Hi,

    Disc 1 contains the installer for Windows 32 bit.

    Disc 2 contains the installer for Windows 7 64 bit.

    Disc 3 contains the installer for mac OS.

    Disc 4 is the Adobe Premiere Elements content disc for Windows.

    Disc 5 is the Adobe Premiere Elements content disc for Mac OS.

    You can install from Disc1, 2 or 3 depending on the operating system your computer is running on.

    Thanks

    1 reply

    _
    _techkid123_Correct answer
    Participating Frequently
    September 5, 2012

    Hi,

    Disc 1 contains the installer for Windows 32 bit.

    Disc 2 contains the installer for Windows 7 64 bit.

    Disc 3 contains the installer for mac OS.

    Disc 4 is the Adobe Premiere Elements content disc for Windows.

    Disc 5 is the Adobe Premiere Elements content disc for Mac OS.

    You can install from Disc1, 2 or 3 depending on the operating system your computer is running on.

    Thanks

    A
    Anonymous
    September 6, 2012

    Hello

    Thanks for replying and helping me out here - I really appreciate it!! 

    ...however, this package came only with 2 discs (obviously along with the activiation numbers for both programs).

    Disc 1 says it is Adobe Photoshop Elements 10 & Adobe Premiere Elements 10 for Windows

    Disc 2 says it is Adobe Photoshop Elements 10 & Adobe Premiere Elements 10 for Mac OS. 

    My computer is running on Microsoft Windows XP, Professional Version 2002, Service Pack 3.  Does that make sense (sorry, I'm not too computer literate!)

    And that's all that's come in the package!  Also, here is a photo of the package.  Does it look legit, or am I being / have been 'cheated'???

    I seriously appreciate all your help and look forward to hearing back...

    Regards

    Deanna

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    September 6, 2012

    Deanne Joyce it appears you have a OEM bundle of the software included with your computer.  From what you have posted you will want to insert disc one and install Photoshop Elements and Premiere from there.  Is it when you insert disc one and run the installer which you receive the message about not being able to install on this processor type?

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