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Participant
June 4, 2016
Question

Error on install of CC

  • June 4, 2016
  • 2 replies
  • 468 views

I received the following error on install - do I need to be concerned about the failure of these optional components?  I'm installing on a Windows 10 laptop using Internet Explorer 11.  Am not familiar with Lightroom in any form up to now, so any help would be appreciated.  Thanks!

Installation failed. 'Installation completed though some optional components failed to install completely.(6)'

Exit Code: 6

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s)

----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer vcredist_x64.exe failed with exit code: -2147024546

ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\hneil\AppData\Local\Temp\{38E08F4A-8F40-4A03-96E3-AE236DF5FD6C}\Lightroom_6_LS11\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com

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2 replies

Sheena Kaul
Legend
June 10, 2016
John T Smith
Community Expert
Community Expert
June 4, 2016
Participant
June 4, 2016

Thanks for your reply.  I tried Solution 1 after following your link, then restarted my computer and clicked on the LR tile.  It gave me the install screen again but this time the button next to LR was Update vs. Install.  I successfully updated the program, then opened LR with no further error messages.  Would you assume the Solution 1 fix took care of the problem?  If not, how do I check to see that it did?