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ozj31388091
Participant
October 11, 2018
Answered

Error P1 on ALL apps.

  • October 11, 2018
  • 1 reply
  • 515 views

Hey,

So i recently purchased Photoshop cc/Lightroom and both have come up with error p1 when trying to download at around 9%. I tried to download the Creative Cloud Desktop App and found the same problem. I ran the CCcleaner tool and that hasn't fixed anything, and i've also restarted my computer numerous times... anyone have any suggestions?

The only Adobe programs i have on my laptop are Adobe Flash Player 11 Active X and Adobe Reader XI (11.02.12). Could either of these be affecting anything?

Thanks in advance!

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi Ozj31388091,

    As you have mentioned you are unable to install Adobe CC apps as they all fail with an error message "Error Code P1", I would recommend that you try the troubleshooting given under 'Solution 3' of the following help document: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

    After this use the direct download links given here: Download Creative Cloud desktop app, to download and install the desktop app again.

    Let us know if this helps.

    1 reply

    Bani Verma
    Community Manager
    Bani VermaCommunity ManagerCorrect answer
    Community Manager
    October 11, 2018

    Hi Ozj31388091,

    As you have mentioned you are unable to install Adobe CC apps as they all fail with an error message "Error Code P1", I would recommend that you try the troubleshooting given under 'Solution 3' of the following help document: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

    After this use the direct download links given here: Download Creative Cloud desktop app, to download and install the desktop app again.

    Let us know if this helps.

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