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simonep48614395
Participant
September 6, 2017
Answered

ERROR P204 DOWNLOADING ADOBE ILLUSTRATOR AND CREATIVE CLOUD ALSO. (IF IT'S POSSIBLE, PLEASE ANSWER ME IN ITALIAN)

  • September 6, 2017
  • 1 reply
  • 230 views

Please could you solve this question? When I try to download Adobe Illustrator or Creative Cloud, this message appears. (ERROR: P204) I don't know what I have to do . I tried to find any solutions but I did not succeed in solving the question. If you can, please answer me in italian. The error message is in italian. Tnx

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Correct answer kglad

it's not italian, but you can use the translator:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 6, 2017

it's not italian, but you can use the translator:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials